25th Harvard Club of Australia Program for Leaders:

Leading in a Changing World: Reimagining Customer and

Employee Engagement

presented by

Harvard Business School Professors

Ryan Buell and Joshua Margolis

4th - 9th August 2024  -  RACV Healesville


The business landscape in Australia and throughout the world shifted rapidly. Our recovery from a global pandemic has been complicated by geopolitical instability, climate change, supply chain disruptions, and new technologies that force the reconsideration of age-old practices. Customer expectations are high and ever-more challenging to satisfy.  Tight labour markets, alongside shifts in work arrangements and preferences for flexibility, are making it increasingly complex to attract, motivate, and retain employees. 

More than ever, executives need to invest in the work of leadership to transform their organisations so that they can continue creating value for customers, employees, investors, and the public as the world changes. 

This highly-interactive program will focus on how senior leaders can meet the moment by reorienting how their organisations engage customers and employees and by honing their own personal approaches to leadership. 


At an organizational level, we will explore: 

  • How to design distinctive and sustainable offerings – to customers and employees - - as needs and preferences change, 
  • How to engage customers in experiences that build trust, deepen relationships, and deliver value efficiently and effectively 
  • How to create the conditions for employees to thrive in your organization, engaging and equipping them within an inclusive and performance-oriented culture and; 
  • How to build the organisational capability to learn and improve as the landscape around us continues to shift. 

At an individual level, we will focus on: 

  • The other-directed work of leadership – the leader as coach, beacon, architect, and catalyst – to bring the most out of our people, and; 
  • The interior work of self-development to build resilience and adapt leadership styles and approaches as circumstances change. 

We will focus on practical, applied learning.  Through engaging and immersive case discussions, we will consider examples from organisations in a broad array of sectors and surface lessons that can be immediately applied back to your situation. 

Through interactive exercises and workshops built around cutting-edge research, we will diagnose and address gaps in your current practices – to revitalize your effectiveness as a leader and put your business on a productive and profitable path. 


Most importantly, we will create a forum to engage with other senior leaders around pressing leadership challenges and opportunities, creating networking opportunities that will allow for an exchange of perspectives and future growth


Download the brochure HERE for more information.




For 24 years, the Harvard Club Australia has been running a Program for Leaders, a five-day residential executive education program for senior management, presented by Harvard Business School Professors using the famous Harvard Business School case study method.  

Step back from your day-to-day responsibilities and reassess your situation with world-class faculty in a diverse network of accomplished executive peers. Immerse yourself in this proven learning experience, and develop a broader perspective on the challenges facing your organization and your leadership capabilities.



The program is designed to suit a range of executive positions, including:

  • Company Directors

  • Director Generals

  • CEOs

  • Executive Managers

  • General Managers

  • Senior Managers


Key Benefits:

In this course for senior executives, board members and seasoned investors, harvard Business School Professors, Ryan Buell and Joshua Margolis focus on the  key challenges of leading and evaluating companies today. Through a mix of case study discussions, interactive lectures and hands-on exercises, course participants learn to become more effective stewards of their companies.



Ryan W. Buell  

Ryan W. Buell is a Professor of Business Administration in the Technology and Operations Management Unit at Harvard Business School. He teaches Managing Service Operations in the MBA elective curriculum, is a section chair in the MBA required curriculum, and teaches in numerous focused and custom Executive Education programs at the School. He is the faculty chair of the Transforming Customer Experiences Executive Education program, and has also taught the Technology and Operations Management course in the MBA required curriculum. Professor Buell was the recipient of the Charles M. Williams Award for outstanding teaching in 2016. Professor Buell’s research investigates the interactions between service businesses and their customers, and how operational choices affect customer behaviors and firm performance. 

Joshua Margolis

Joshua Margolis is James Dinan and Elizabeth Miller Professor of Business Administration and the Unit Head for the Organizational Behavior unit. He is also Faculty Chair of the Program for Leadership Development. His research and teaching revolve around leadership and ethics. He has taught courses on Leadership and Organizational Behavior, Leadership and Corporate Accountability, Authentic Leadership Development, and Field Immersion Experiences for Leadership Development (FIELD). Professor Margolis’ research focuses on leading in complex situations involving tradeoffs. In particular, he focuses on the distinctive ethical challenges that arise in organizations and how managers can navigate these challenges with practical effectiveness and moral integrity, especially in perform-or-else settings.



Our fully residential program includes:

  • An action-packed program of case study discussions and lectures with leadership experts and senior executive guest speakers
  • Program instruction materials – all available prior to the course

  • Networking opportunities with other attendees

  • All meals

  • Five nights’ accommodation and use of leisure facilities

  • Complimentary on-site parking

Fee $11,500 +GST
  • tbc
  • teams of 4+ people
Payment Payment required in full prior to secure a place.



“Fabulous program, content, and methodology. Speakers and presenters were amazing and I learnt a lot and grew as an individual.”

— Andrew Milligan, Head of Finance Retail, The GPT Group

“What a privilege to attend! Professors are outstanding – not just in the content they bring but in the expertise to translate that content into learning. Truly inspiring-thank you deeply.” 

— Dean Salter, Chief Operating Officer, Jetstar

“Thank you for a fantastic week! The unique pairing of organisational behaviour and disruption from the Professors was inspired and so so relevant. I also really appreciate the efforts and the care of the program management team. Thank you all for a career defining experience.” 

— Ainsley Barahona Santos, General Manager, HR Partnering, iCare


Our program has been recognised as the leading one of its kind in Australia. Over the years we’re thrilled to have seen representation from some of Australia’s most respected companies and organisations, including:



A unique opportunity today, could see you achieve the next level of executive success tomorrow.

For more information on our Program for Leaders, download the brochure HERE or you can email the program manager HERE.

Program Director : Melinda Muth